CUSTOMER: GROUND HANDLING PLANNING DEPARTMENT Problem: Effectively deploying daytime ground handling resources to accommodate for peak and downtime arrival and departure periods. Question: How can I get an hourly breakdown of the number of departures and/or arrivals for my airport on a given day? Solution: Using OAG Schedules Data (OAG MAX or Schedules i-Net/CD), I can anticipate how much labour I will need from one hour to the next. Example: Perform an airport activity report to show the hourly number of departures at Airport A on 14.10.08 Results: The top three busiest intervals are 9:00–9:59, 7:00–7:59 and 15–5:59 GMT, so I must plan staff and resource deployment to handle this peak activity time.

CUSTOMER: AIRPORT MARKETING MANAGER, AIRPORT B Problem: Gauge my airport’s competitiveness in the region. Question: How can I determine how many flights my regional competitors have scheduled to depart from their airports during a given span of time? Solution: With OAG MAX or Schedules i-Net/CD, I can focus my analysis to specific airports within a region. Example: Conduct a competitive analysis to illustrate the number of outbound flights scheduled for the month of October 2008 at selected airports in the 123 region. Comment: Judging by the number of monthly operations, our airport (B) is well positioned to compete with both X and Y airports.

CUSTOMER: DUTY FREE AIRPORT RETAILER, CENTRAL PLANNING & PURCHASING DEPARTMENT Problem: Ensure that the appropriate supply chain management levels are in place to adequately support the airport stores we supply. Question: How can we identify the number of available seats that depart and arrive each month at the airports we supply to? Solution: OAG MAX or Schedules i-Net/CD let you to pinpoint your analysis to specific airports. Example: Produce a report displaying the monthly number of arrival seats over a six-month period. Comment: Clear patterns emerging over the next six months enable us to effectively plan our distribution outputs.

CUSTOMER: HI-TECH EQUIPMENT SHIPPER, EXPORT DEPARTMENT Problem: Our organization must frequently dispatch a large volume of high-value technological equipment by air due to tight time constrains for delivery. Question: How can we identify available cargo capacity by airline and aircraft type for specific routes? Solution: With OAG MAX or Schedules i-Net/CD, you can determine what airlines provide cargo capacity in terms of Total Tonnage (OAG MAX) or Payload (Schedules i-Net/CD) values. Example: Create a report that displays the airline, aircraft type and available payload in (000) KGS for daily flights for a specific route. Comment: We have identified three potential airlines with the capacity to dispatch our goods to our intended market. From there, we can coordinate pick-up to ensure seamless delivery.

CUSTOMER: AIRLINE MARKETING ANALYST, AIRLINE ZZ Problem: Senior management requires regular schedules activity updates to compare our operations against our competitors. Question: How can we identify, by airline, the number of operations out of our base airport (AAA) during a year-over-year period (October)? Solution: Use OAG MAX or Schedules i-Net/CD to determine the number of flights out of selected airports, by airline. Example: Produce an airport analysis to display the number of flights offered for the same period year-over-year. Comment: Clearly, our airline (ZZ) is operating in difficult conditions and while our activity remains competitive at the present time, we must engage in a strategy to strengthen our output at this particular airport.

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