PASNGR

More than 1 in 10 airline bookings are affected by a schedule change.  The cost incurred by an Airline or Travel Agent to manually notify customers of these changes can be vast and can have a significant impact on revenue and operations.  PASNGR automates this process and can save Airlines & Travel Agents considerable time and money.  PASNGR can also be used to send any personalized notification to customers enabling an Airline or Travel Agent to cost effectively communicate with customers pre and post departure date.

PASNGR seamlessly links with a reservation system; dynamically pulling booking data to generate notifications, linking back to update bookings and enabling effective queue management. If required, it can be linked to multiple content databases (e.g. CRM system, Marketing database, flat file, etc.) to enable the delivery of other non-mandatory notifications as and when required.

Features

• Proven, turn-key solution; currently deployed with more than 20 Airlines and Travel Agents worldwide
• Ability to integrate with any reservation system
• Immediate, automated communication of mandatory and ad hoc notifications
• Multi-channel communication: email, SMS, Voice, fax and print  
• Capability to personalize and target communication
• Automatic processing of customer responses
• Ability to schedule and stagger notifications
• Cascading delivery channels
• Non delivery recovery
• Multi – language notifications
• Schedule and stagger notifications
• Template authoring tool
• Online survey and analysis tools

Benefits

• Significant reduction in communication costs 
• Elimination of all outbound, non-revenue generating calls  
• Re-allocation of Call centre resource to revenue generating activities
• Increased productivity 
• Improved management of call centre volumes and activity  
• Significant reduction in the level of manual and human intervention required
• Majority of notifications sent and acceptances received are via email or SMS. 
• Improved Customer service
• Keep connected with customers throughout the travel cycle
• Communicate with customers via the device/channel of their choice
• Guarantees compliance with EC legislation 261
• Increased brand awareness
• Generate up-sell/cross-sell opportunities through targeted marketing communications